Privacy Policy

Privacy and Cookie Policy

1. Introduction

This Privacy and Cookie Policy ("Policy") outlines how FROPPY Pte. Ltd. ("FROPPY," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our services, website, and applications (collectively, the "Services"). By using our Services, you agree to the practices described in this Policy.

2. Information We Collect

We collect the following types of personal data:

  • Personal Information: Name, email address, phone number, shipping/billing address, and payment details.
  • Account Information: Username, password, and profile data.
  • Transactional Data: Purchase history, payment records, and shipping details.
  • Usage Data: Log files, IP address, browser type, device information, and pages visited.
  • Communication Data: Customer service inquiries, support requests, and chat messages.

3. How We Use Your Information

We use the collected data to:

  • ✔ Provide, operate, and improve our Services.
  • ✔ Process payments, refunds, and transactions.
  • ✔ Facilitate communications between users.
  • ✔ Enforce our Terms and Conditions.
  • ✔ Detect and prevent fraudulent activities.
  • ✔ Comply with legal and regulatory obligations.
  • ✔ Conduct research and analysis for business improvements.
  • ✔ Send promotional content, subject to your consent.

4. Sharing Your Information

We do not sell your personal data. However, we may share it with:

  • Service Providers: Payment processors, delivery partners, analytics providers, and customer support tools.
  • Legal Authorities: If required by law, to comply with legal proceedings, or to enforce our rights.
  • Business Transfers: In case of a merger, acquisition, or sale of company assets.

5. Data Retention

We retain your data as long as necessary for business operations, legal compliance, dispute resolution, and fraud prevention. You may request deletion of your data, subject to applicable legal and regulatory requirements.

6. Security Measures

We implement reasonable security measures to protect your personal data, including encryption, access controls, and secure data storage. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • ✔ Access your personal data.
  • ✔ Correct inaccurate or outdated information.
  • ✔ Request deletion of your data.
  • ✔ Withdraw consent for marketing communications.
  • ✔ Restrict or object to processing.
  • ✔ Obtain a copy of your data in a portable format.

To exercise these rights, contact us at info@froppygroup.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • ✔ Enhance user experience.
  • ✔ Analyze website traffic.
  • ✔ Store user preferences.
  • ✔ Deliver targeted advertisements.

Types of Cookies:

  • Essential Cookies: Necessary for site functionality.
  • Performance Cookies: Help us analyze how users interact with our Services.
  • Marketing Cookies: Used for personalized ads and promotions.

You can manage your cookie preferences through browser settings.

9. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

FROPPY PTE LTD